How to install your eSIM on iPhone
Open Settings, choose Mobile Service or Cellular, tap Add eSIM, then scan the QR code from your eSIM install page.
Support
How can we help?
Most eSIM issues can be solved in a few minutes. Please check the knowledgebase first, then email us if you still need help.
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Sign in with the same email used at checkout so we can attach your eSIM order automatically.
Sign inHow to install your eSIM on Android
Open Network or SIM settings, choose Add eSIM, then scan your QR code. Menu names vary by device manufacturer.
When should I activate my eSIM?
Install before travel if you like, but only activate mobile data when you arrive at your destination unless your plan instructions say otherwise.
How do I check my data balance?
Use the eSIM install page or your device mobile data settings. Some providers show remaining data directly in the plan profile.
My QR code will not scan
Increase brightness, zoom the QR code, or use manual install details with the SM-DP+ address and activation code.
My eSIM has no signal
Confirm roaming is enabled for the eSIM, restart your device, and manually select a supported local network if automatic selection fails.